Frequently Asked Questions

About Our Crystals

How do I choose the right crystal for me?

Trust your intuition! When browsing crystals, notice which ones you're drawn to — this is often your energy responding to what you need. You can also choose based on your intention (e.g. love, protection, clarity) or your chakra. If you need guidance, feel free to contact us and we'll help you find the perfect match.

What is the difference between raw and tumbled stones?

Raw (rough) stones are in their natural, unpolished state and are believed by many to carry a stronger, more direct energy. Tumbled stones have been polished smooth, making them comfortable to hold, carry in a pocket, or place on the body. Both are equally powerful — it comes down to personal preference.

Are your crystals ethically sourced?

Yes. We are committed to sourcing our crystals ethically and responsibly. We work with trusted suppliers who share our values around fair trade, environmental responsibility, and transparent supply chains.

Are your crystals natural?

Yes, all of our crystals are natural unless explicitly stated otherwise (e.g. manmade glass like Goldstone or Opalite, which are clearly labelled in the product description). We never misrepresent our products.

Do you cleanse your crystals before shipping?

Yes! Every crystal is cleansed and energetically prepared before it is shipped to you, so it arrives ready to work with your energy.

Crystal Care & Cleansing

How do I cleanse my crystals?

There are many ways to cleanse crystals. Popular methods include:

Moonlight: Place your crystals under the full moon overnight
Sage or Palo Santo: Pass your crystal through the smoke to clear its energy
Selenite: Place your crystals on or near a selenite plate or wand
Sound: Use a singing bowl or tuning fork to cleanse with vibration
Sunlight: A few hours in gentle morning sunlight (note: some crystals like Amethyst can fade in direct sun)
Running water: Hold your crystal under running water briefly (note: not suitable for water-soluble crystals like Selenite or Halite)

How often should I cleanse my crystals?

We recommend cleansing your crystals when you first receive them, after heavy use, after someone else has handled them, or whenever they feel energetically heavy or dull. Many people cleanse their crystals monthly with the full moon.

What crystals are good for anxiety and stress?

Some of our most popular crystals for anxiety and stress relief include Amethyst, Blue Lace Agate, Lepidolite, Black Tourmaline, Howlite, and Shungite. Each works a little differently — Amethyst is calming and protective, while Lepidolite contains natural lithium and is deeply soothing.

What crystals are good for sleep?

Amethyst, Howlite, Lepidolite, Moonstone, and Selenite are wonderful crystals for promoting restful sleep. Place them on your bedside table or under your pillow.

What crystals are good for love and relationships?

Rose Quartz is the ultimate stone of love and compassion. Rhodonite supports emotional healing in relationships, while Malachite encourages transformation and growth. Garnet and Ruby are wonderful for passion and deep connection.

Orders & Shipping

Do you ship internationally?

Yes, we ship internationally! Shipping rates and delivery times vary by destination. Please visit our Shipping Policy page for full details.

How long will my order take to arrive?

Australian orders typically arrive within 3–7 business days. International orders vary by destination. You will receive a tracking number once your order has been dispatched so you can follow its journey to you.

How is my order packaged?

We take great care in packaging your crystals safely and beautifully. Each order is carefully wrapped to protect your crystals during transit and arrives ready to gift or enjoy.

Can I track my order?

Yes! Once your order is dispatched you will receive an email with your tracking number. If you have any concerns about your order, please don't hesitate to contact us at charlie@heavenlycrystalsonline.com.au.

Returns & Refunds

What is your return policy?

We want you to love your crystals! Please visit our Return & Refund Policy page for full details on how to return or exchange an item.

What if my crystal arrives damaged?

In the rare event that your crystal arrives damaged, please contact us within 48 hours of receiving your order with a photo of the damage. We will do our best to resolve the situation promptly.