Shipping Policy

At Heavenly Crystals Online, we're committed to delivering your sacred treasures safely and swiftly. Every crystal is carefully packaged with love and intention to ensure it arrives in perfect condition.

Australian Shipping

Free Shipping: Enjoy free standard shipping on all orders over $100 within Australia.

Standard Shipping: Orders under $100 incur a flat rate shipping fee calculated at checkout based on weight and destination.

Delivery Timeframes:

Metro areas: 3-7 business days
Regional areas: 5-10 business days
Remote areas: 7-14 business days

Shipping Partners: We use Australia Post and trusted courier services to ensure reliable delivery across Australia.

International Shipping

We're delighted to share our crystal treasures with the global community! International shipping is available to select countries.

Delivery Timeframes: International orders typically arrive within 10-21 business days, depending on your location and customs processing.

Customs & Duties: International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our shipping costs and vary by destination.

Tracking: All international orders include tracking information so you can follow your crystals on their journey to you.

Order Processing

Processing Time: Orders are typically processed and dispatched within 1-3 business days. During busy periods (sales, new moon releases, holiday seasons), processing may take up to 5 business days.

Order Confirmation: You'll receive an email confirmation when your order is placed and another email with tracking information once your order has been dispatched.

Packaging

Your crystals are precious to us, and we treat them with the utmost care. Each item is:

Individually wrapped in protective materials
Cushioned to prevent movement during transit
Packaged in sturdy boxes or padded envelopes
Sent with positive intentions for safe travels

We use eco-conscious packaging materials wherever possible to honor our commitment to the Earth.

Tracking Your Order

Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's progress through Australia Post or your courier's tracking system.

If you haven't received tracking information within 3 business days of placing your order, please check your spam folder or contact us.

Delivery Issues

Lost or Delayed Packages: If your order hasn't arrived within the expected timeframe, please contact us immediately. We'll work with our shipping partners to locate your package.

Damaged Items: While we take every precaution to package your crystals securely, accidents can happen in transit. If your item arrives damaged, please contact us within 48 hours with photos of the damage and packaging. We'll arrange a replacement or refund.

Incorrect Address: Please ensure your shipping address is correct at checkout. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer. Address changes must be requested within 24 hours of placing your order.