Shipping Policies

Local pick up or Viewing

If you live local and would like to pick up your order from our Arundel residence please add in the notes area “pick up" at checkout.  We will send you an SMS when your order is ready (usually the next day, sometimes the same day).  Please arrange prior before picking up or if you would like to view the crystals.

Australian Orders

All Australian orders are sent flat rate post tracked for $9.95.  There is an option for Express Post $12.95 if you wish.  Your tracking number will be sent to you once your item is shipped.

International Orders

All parcels are sent Standard Post.  Your tracking number will be sent to you directly once your item is shipped.  Delivery is generally between 3-10 days for metro areas.  For Countries outside USA + Canada, shipping can take 8-14 days*. Please message me if you are unsure.

* On the very rare occasion some parcels may get held in customs, we do not have any control over this.  It’s normally a 1-3 day delay.

"Please make sure all addresses are correct"

Christmas Orders

Please have all orders placed by midnight 16th December 2019.  Any orders placed after this time cannot be guaranteed to arrive in time for Christmas.

(Parcel insurance is optional, just send us a message if you would like to add insurance, we will take care of insurance for any orders over $500)

"Please allow extra time over Holiday Seasons"

Tracking

All parcels are sent tracked via Australia Post, Fastway or Couriers. You can track your parcel here.

Please feel free to message me with any shipping requests or queries.  I am more than happy to accommodate your requests where possible.

"Please make sure all addresses are correct".  We post to the address you enter into Heavenly Crystals Online. We are not responsible for any lost packages due to an incorrect address.

 Love and light 

Heavenly Crystals Online